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Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate.

All prices and offers remain valid as advertised from time to time. The Euros price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. You will need to pay a deposit, when you order a product- made to order- The company will start the production of your made to order product – once your full deposit has been transferred into J.KRAUSE.COM.

Standard Home and Pick Up Point Delivery

We aim to deliver your purchase within 3-5 days after receiving your order confirmation. We deliver Monday-Saturday, except bank holidays.

You will receive confirmation by email.

Payment schedules for bespoke works

For bespoke items, we ask for a deposit – commonly 50% of the total quoted price – to be paid. The deposit acts as a confirmation of your order. Work will not commence until we have received the deposit.

The deposit covers the order of materials and time for initial design and processing.

We will contact you once the work is completed. We require payment of the remaining balance prior to dispatch.

Quotes 

Our quotes consider all aspects of design, fabrication, materials and delivery. They are based on our extensive previous experience in carrying out large works and site-fitting. In most cases, charges are unlikely to deviate from those quoted. However, within reason, additional charges may be payable in the following circumstances:

– if the scope of our work changes during the project
– if new information arises that was unavailable at the time of quoting
– if the project undergoes significant delays not of our making

In all cases, we will do our utmost to make you aware of the cost implications as soon as any new circumstances arise.

Standard delivery times for these made to order are approximately 10-12 weeks

European standard 

Quotation 50% deposit?

On the cart page there is an option available to select for making a purchase by paying only 50% deposit. Once you select this option your page will automatically refresh and you will be able to view the deposit amount payable and the pending balance.

After selecting this option simply follow the normal checkout process.

When do I pay the balance payment on my order?

When your order is INSTOCK and ready for dispatch balance payment will be taken automatically.

How do I make balance payment?

Once your entire order is INSTOCK our system will detect your pending balance and payment will be taken automatically from the card you used at time of making the purchase.

If you wish to pay the balance using an alternative card, please email boutique@j-krause.com to let us know minimum 7 days before expected delivery date of your order.

We will contact you if we are unable to successfully transact your final balance payment.

Will I be notified once balance payment has been taken?

Yes, once you have successfully made the balance payment you will receive an email confirming payment with revised order invoice showing ZERO (0) balance.

In case, the balance is pending before delivery, we will hold the delivery of your order until full payment is cleared.

If you need any assistance feel free to contact Boutique@j-krause.com