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Terms & Conditions

General Information

The following general terms and conditions relate to the offering and sale of products on the website www.j-krause.com, which are owned and maintained by:

J. Krause ApS
Søstjernevej 50
2650 Hvidovre
Denmark

CVR: 37426636

Shipping and delivery

European Union

Free delivery on all orders above 80 EUR. For purchases below 80 EUR, the shipping costs depend on the delivery country and your total purchase amount. The exact shipping costs will be informed upon checkout. European orders are sent with PostNord, UPS or DHL Delivery time depends on recipient country and shipping method.

Rest of the world

Free delivery on all orders above 135 EUR. For all orders outside Europe, shipping costs depend on the country of shipment and your total purchase amount. The exact shipping costs will be informed upon checkout. Orders are shipped with DHL, UPS or Fedex, and delivery time depends on recipient country and shipping method.

Orders will usually be shipped from our warehouse within 1-3 working days – from the time we receive your order in the system. However, all customers who pay by credit card will be subject to a validation, and J. Krause reserves the right to postpone the delivery of an order if we believe that additional security checks are needed.
You will receive an email with shipping information when your package is on its way. J. Krause cannot be held responsible for delays during delivery. The carrier is responsible.

Please note that, depending on your order and delivery country, you will be liable to pay local taxes and duties receipt of your package for which J. Krause cannot be held responsible for. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you. Countries where this applies is for example Norway and Switzerland.

In case your order has been delivery to an access point, please make sure to collect your package in time, in order to prevent it to be returned to us. If your package is return to us, freight expenses will be deducted from the amount credited to you.

Guarantee

According to the Danish Sale of Goods Act consumers have a two-year legal warranty. It means that the consumer has the right to complain to you about faulty goods for a period of 2 years. After 2 years, the consumer may no longer make a complaint.

Capturing of payment

Capture is the process by which payments are secured once the payment has been authorised. The amount will be withdrawn from the customer credit and debit card once the order is ready for shipment.

On more expensive items that is not in stock, the client will pay a 50% deposit. This will happen via payment links.
Once the product is ready for shipment a payment link for the last 50% will issued. Shipping will be made once the amount is paid in full.

Cancellation

Unfortunately, J. Krause only has the option to make changes or cancel your order if it has not yet been packed and shipped from our warehouse. If you wish to make changes to your order or cancel it, please contact us as soon as possible by email or phone:

Monday to Friday between 8-16 CET/CEST
Phone: +45 29867999
Mail: boutique@j-krause.com

Right of withdrawal

We accept returns within 14 days after receipt of your order. If you wish to return your purchase, please notify us by email within the 14 days. Please send us an email at boutique@j-krause.com
You cannot regret the purchase by refusing to receive the order without notifying us at the same time.
Please note that we do not refund shipping costs if you regret parts of your purchase.

Return

You have the right to return your order within 14 working days of receipt of the goods.

Additionally, this applies to all items on sale. We cannot accept sale items returned after this time. Any sum debited from your card will be credited to your account as soon as the goods are received and checked by j.Krause

J.Krause offers a refund provided that the products are returned unworn, in perfect and salable condition, with all tags and packaging attached. We hold the right to deny return if the product returned does not meet our policy requirements.

The buyer is responsible for return shipping and for any costs involved. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. J.Krause will cover the return costs for faulty products or products that are damaged in transit to you in which case you should contact boutique@j-krause.Com with photographic evidence. All sales are final after 14 days of purchase.

We only accept packages that are sent directly to the above address. We do not accept parcels sent to parcel shops, drop-offs or collection points.

How to return your goods

Procedure for returning goods:

1. Contact boutique@j-krause.Com to ascertain whether your item is eligible for return.

2. Please ensure the item is unworn with all tags and packaging attached.

3. Please fill out the returns form. If you have lost the returns form please contact: boutique@j-krause.Com

4. Place the items accompanied by the returns form in the original shipping box.

5. Organise return shipment using your local, preferred courier.

6. Please note, you are fully responsible for payment of all return shipping costs.

7. Items should be returned to: j.Krause / e-boutique, Søstjernevej 50, 2650 Hvidovre, Denmark

Privacy Policy

We treat your personal data confidentially. Please read our Personal Policy, which explains how we use the personal information you provide in connection with ordering procedures and your general use of the website.

Cookies

We use cookies on our website to collect anonymous data related to the performance of the website and in order to enable that we give you the best possible experience. You can read more about cookies in our Cookie Policy.